New COVID-19 Case Support Hotline

New COVID-19 Case Support Hotline

Nueva línea directa de asistencia para casos de COVID-19

Oregon Health Authority (OHA) launched a new website (oregon.gov/positivecovidtest) that includes information on what to do if you test positive for COVID-19, if you have been exposed, and how to seek resources if you’re isolating at home and need support.

There is also a new COVID-19 Case Support Hotline at 866-917-8881 available from 8 a.m. to 6 p.m. Monday through Friday, and 10 a.m. to 4 p.m. Saturday. This should be the go-to number for general COVID-19 information for those who test positive.

We're also moving to an "opt-in" model for investigating COVID-19 cases. People can report their positive athome test result through the online survey linked at oregon.gov/positivecovidtest, or get help completing the survey through the hotline.

While it is not required for individuals to report at-home test results to local public health, we strongly encourage those who have a positive test to notify their close contacts. And for those who have high risk medical conditions, they should reach out to their health care providers with medical questions or concerns. Hospitals, health care providers, labs and local public health authorities are still required to report test results.

Yesterday's launch follows an OHA decision to revise state guidelines for investigating COVID-19 cases to focus less on interviewing individual cases and conducting contact tracing, and more on outbreaks in high-risk settings, such as those in congregate care, health care, K-12 education and food chain industries. (For more information, please visit COVID-19 Vaccine in Oregon, contact North Central Public Health District at (541) 506-2600, visit us on the web at www.ncphd.org or find us on Facebook.)